Support & FAQ
Answers to common questions — and a direct line to us below.
What does CiteCheck do?
It checks each reference in your list against public academic libraries (Crossref, PubMed, Semantic Scholar, OpenAlex, arXiv, bioRxiv/medRxiv, OpenLibrary) and flags entries it can't confirm — so you catch fabricated or mis-cited sources before you submit.
What do “verified”, “suspect”, and “fabricated” mean?
Verified = matched a real record. Suspect = a close record exists but some details (DOI, year, authors) don't line up — worth a manual check. Fabricated = no matching record was found across the libraries we reached. Results are guidance, not a guarantee — always confirm a source before relying on it.
Do you store the citations I check?
Anonymous checks aren't stored — your text is used only to return the result and then discarded. When you're signed in, checks are saved to your history by default so you can revisit them; you can delete any check, clear your whole history, or export it from your account at any time. See the privacy policy.
How accurate is it?
Our offline test set tracks two hard red-lines: a real paper is never flagged fabricated, and a fabricated/collision citation is never blessed as verified. When a library can't be reached, we degrade to “suspect” rather than risk a false accusation.
What do I get free, and what's Pro?
Free includes 3 full-quality checks (no account needed to try a few). Pro is unlimited checks plus AI guidance on flagged citations. Manage or cancel anytime from your account.
How do I delete my account?
From your account → Danger zone → Delete account. This erases your history and profile and cancels any active subscription first.
Send us feedback
Found a bug or have an idea? Tell us — or email support@citecheck.app.